911 Centers Understaffed as Workers Struggle With Burnout

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And a new survey released today shows emergency call center workers are understaffed, plague by burnout and they're struggling to fill open roles. A survey conducted by National Emergency Member Association highlights nationwide staffing problems in some communities. In one incident in ST Louis, callers couldn't get through for nearly half an hour when they tried to report an incident involving a woman who was trapped in her car under a fallen tree. 82% of call center workers who took the survey said their centers were under stacked.