CEO Says Soothe Has 'Zero Tolerance Policy' for Harassment

May 3, 2018

By Jacqueline Corba

The massage on-demand app Soothe recently raised $31 million in a Series C round of funding, the company's new CEO Simon Heyrick announced Wednesday in an interview with Cheddar.

The new funding comes even as the company has faced scrutiny after a Kentucky woman told police last month that she was sexually assaulted by a licensed massage therapist she booked with Soothe's on-demand service.

Heyrick said the company has recently introduced additional trust and safety features.

"Soothe has a zero-tolerance policy for any kind of harassment," said Heyrick. "Trust and safety we take very seriously, and we will continue to invest in that going forward."

Heyrick said Soothe's process of screening therapists differs from competitors. It conducts background checks and in-person interviews and administers practical exams. Soothe rejects 30 percent of applicants because they do not pass its screening process, Heyrick said.

Soothe therapists can earn up to three times what they'd make at traditional spas, and Heyrick said some therapists in the network earn $100,000 a year through the app.

Soothe is currently available in 60 cities in the U.S., Britain, and Australia.

On which country is the most stressed out across the globe, Heyrick says it is definitely the United States.

For full interview, click here.

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