Consumer Reports Changes Course on the Tesla Model 3

May 30, 2018

By Jeffrey Marcus

Consumer Reports magazine reversed course Wednesday and recommended Tesla's Model 3 only a week after warning about the vehicle's braking system.

The magazine's director of automotive testing, Jake Fisher, said the electric automaker changed the braking system software with an "over-the-air update" that improved the Model 3's stopping distance by almost 20 feet.

“I’ve been at CR for 19 years and tested more than 1,000 cars, and I’ve never seen a car that could improve its track performance with an over-the-air update," said Fisher.

A week ago, the company found that a Model 3 going 60 miles an hour needed 152 feet to stop ー 20 feet more than other cars in its class. Fisher said at the time he told Tesla's CEO Elon Musk he would re-evaluate the car after Tesla made upgrades.

"Tesla listened to those results, they found the problem and they were able to update the vehicles remotely with an over-the-air update," Fisher said in a interview Wednesday with Cheddar. "We got our update this weekend, we did our testing yesterday."

The changes shortened the distance it took for a Model 3 to stop, bringing it inline with other compact luxury cars and Tesla's own claims.

"I've never seen anything like this, where you can actually update braking performance," Fisher said. "That's something that a lot of people didn't think was possible."

The update was enough to impress Fisher, but it didn't address all of Consumer Reports' concerns. The magazine also cited the Model 3 for wind noise, a stiff ride, and uncomfortable rear seats, issues Musk assured the magazine he would address. Additional concerns about the car's audio, phone, and climate controls could be handled with another over-the-air software upgrade, Musk said.

Consumer Reports said it would take the unusual step of renting a Model 3 from Tesla to test it again.

For the full interview, click here.

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