WHERE TO WATCH
Gladly Aims to Take Repetition Out of the Customer Service Experience
October 16, 2019
Joseph Ansanelli, CEO and co-founder of Gladly, discusses the latest news with his company that cuts down on repetition in customer service.
Comedy Star Ellie Kemper Wants You to Put Down Your Phone This Holiday Season
Oct 16, 2019
What Keeps You Going [10/16/19]: Gladly CEO and Co-Founder
In this edition of What Keeps You Going, Joseph Ansanelli, CEO and co-founder of Gladly, explains how he beats the midday slump.
Nov 12, 2019
Moody's Analyst: How Small Biz Can Take on Big Box Retail This Holiday Season
According to the National Retail Federation, 2019 holiday retail sales are expected to beat last year's numbers by between 3.8% and 4.2%. Charlie O'Shea, Moody's retail analyst, breaks down how small businesses can best take on the big box stores this winter.
Nov 8, 2019
Former Chick-Fil-A VP on Creating a Strong Workplace Culture
Dee Ann Turner, author of 'Bet on Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers,' joins ChedHER to discuss her previous role as Chick-Fil-A's first female officer, and how a strong workplace culture can have an impact on the customer experience.