WHERE TO WATCH
Gladly Aims to Take Repetition Out of the Customer Service Experience
October 16, 2019
Joseph Ansanelli, CEO and co-founder of Gladly, discusses the latest news with his company that cuts down on repetition in customer service.
Quibi Set High Expectations but Failed on Execution, Say Marketing Execs
Oct 16, 2019
What Keeps You Going [10/16/19]: Gladly CEO and Co-Founder
In this edition of What Keeps You Going, Joseph Ansanelli, CEO and co-founder of Gladly, explains how he beats the midday slump.
Apr 26, 2019
Salesforce's Tiffani Bova on Annual 'State of Service' Report
The days of waiting hours to speak to a customer service agent are largely over, thanks to developments in artificial intelligence. Salesforce's Tiffani Bova joins Cheddar to discuss the company's findings from its annual State of Service report.
May 29, 2019
CRM Startup Kustomer Raises $40 Million
CRM startup Kustomer is seeking to reimagine enterprise customer service, and is stacking up investors' dollars to take on competitors including ZenDesk and Salesforce. Kustomer announced Wednesday it is raising $40 million in Series D Funding. Brad Birnbaum, CEO and Co-founder of Kustomer joined Cheddar to discuss how the company plans to use the new funding to grow.