Nordstrom Expands 'Local' Concept to New York City

Nordstrom's new Local concept is part of the company's growth strategy in the age of ecommerce. Customers can pick up online orders, utilize alteration and tailoring services, and donate used clothes. Shea Jensen, SVP of Customer Experience at Nordstrom, discussions the expansion of Nordstrom Local at the newest location in New York City's Upper East Side neighborhood.
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