Robert LoCascio, CEO of LivePerson, discusses the company's transition over its 20-year history to a customer care company that provides major businesses with chatbot services to improve their customer experience. LoCascio digs into how his company was able to triple its stock price in 2016 and what happens next as technology continues to evolve. LivePerson works with companies like T-Mobile, Citibank, HSBC, IBM, L'Oreal, Orange, PNC, and Home Depot to help streamline customer interaction. LoCascio digs into the future of A.I. and machine learning and how he expects it to shape the future of business communication.