Quicken Loans is the largest online retail mortgage lender in the country. It has been leading the push towards digitization in the mortgage industry for over a decade. It is also at the heart of Downtown Detroit's revitalization. The company moved its headquarters into the Motor City in 2010 and has been committed to investing in the city ever since. Jay Farner, CEO at Quicken Loans, explains why the company ditched its brick-and-mortar stores years ago. He says that people are going to see even more mortgage lenders making the same move. Farner also shares why Quicken Loans is so heavily invested in the Detroit community. He says that commitment isn't changing anytime soon.