These days texting is so common that some people are more comfortable having a conversation through emojis than in real life. That is why Capital One decided to build out a technology that avid texters can rejoice about.
Eno is the new chatbot from Capital One that allows users to text for information about their account balance, transactions, dues, and more. Eno is the latest in A.I. banking.
With Eno, a user can approve a transaction with a simple, "thumbs up" emoji. Ken Dodelin, Vice President of Conversation A.I. Products at Capital One says this is just the beginning. He is exciting to be serving products to Capital One customers wherever they interact and live.