Making Online Returns "Happy"

September 25, 2017
Updated 6mo ago
David Sobie, CEO of Happy Returns, speaks about how his company is bringing human interaction to the process of returning items purchased online. Sobie says Amazon allowing returns at Kohl's and Whole Foods really upped the ante for Happy Returns. The company is now on a mission to expand beyond its 40 physical locations around America. He talks about partnering with Chubbies, Tradesy, and City Chic to provide a return center for its customers. He also explains the customer burden Happy Returns carries, and how it deals with different company return policies.