The A.I. Revolution of Customer Service

January 23, 2018
Updated 4mo ago

Satisfi Labs is a software and tech platform that uses artificial intelligence to help make the customer service experience easier and more tech-enabled. Don White is the CEO and co-founder of Satisfi Labs and he explains how the start-up is changing the entire field of customer relations and customer service.

Satisfi Labs has major partners including SoftBank Robotics, IBM, and Philips. Satisfi Labs has integrated its technology into items like "Pepper," the Softbank robot. White says Softbank has been a great partner and says Pepper's capabilities are skyrocketing. Crowds are impressed by her engagement and intelligence.

White is excited by the innovations Satisfi Labs is producing. He explains how its technology is bringing the information to the customer instead of making them search for it.